Terms & Conditions

All business with Grand Freight X Solutions Co., Ltd. ("GFX") is undertaken and performed subject to these Terms of Quotation and to the TIFFA & TAFA Standard Trading Conditions (1990 Edition) issued by the Thai International Freight Forwarders Association and the Thai Airfreight Forwarders Association ("the Conditions"), which GFX adopts and incorporates as its own standard terms of business. GFX is not a member of either association. Wherever the Conditions refer to the "Company" as a corporate member of those associations, that reference shall be read as a reference to GFX.

A copy of the Conditions is available on request. By requesting or accepting a quotation, making a booking, or tendering goods, the Customer confirms that it has access to the Conditions and these Terms, understands them, and agrees that they apply in full to the services quoted. Where these Terms and the Conditions differ, these Terms prevail.

Formation of contract

Quotations, booking confirmations, emails and other written communications stating rates and charges, together with the Customer's acceptance by email, by booking, or by tendering the goods, form a binding contract on these Terms and the Conditions.

GFX acts primarily as a service provider to freight forwarders and logistics companies. It works as a master loader for local forwarders, buying air freight and selling it on, and as an appointed agent for overseas partners, handling their Thailand nominations and supporting sea freight under partner contracts.

GFX does not build its business on direct approaches to shippers. Local business develops organically: GFX looks after its partners’ clients in Thailand and supports the growth that comes from those relationships. A nominated routing may in time become local business, where the supporting agent sees no negative impact.

Rates

All rates, costs and fees quoted are estimates based on carrier tariffs in force at the date of quotation. Validity depends on the quote type and is stated on each quotation, either as a fixed period or as valid until further notice. No quotation remains valid for more than 12 months from its date. Ocean and air freight are subject to the currency adjustment factor (CAF), bunker adjustment factor (BAF), local port charges and airline fuel and security surcharges prevailing at the time of shipment, as advised by the carrier, and may be adjusted if these change.

Charges not included

Unless specifically stated on the quotation, rates do not include origin or destination charges, customs examination fees, duties, taxes or other government charges, cargo insurance, detention, demurrage, or storage. Insurance is arranged only on the Customer's written instruction, and GFX recommends that all cargo be insured.

Space, equipment and weights

All quotations are subject to carrier space and equipment availability. Weights and dimensions are subject to carrier approval, and all quotations assume containers and packages are within legal weight limits.

Unless otherwise stated, quoted rates are based on live loading and unloading at business premises with an available loading dock, within GFX's office hours of Monday to Friday, 9:00 to 18:00 (ICT). Collections and deliveries outside those hours can usually be arranged by prior agreement.

Collections and deliveries on weekends and public holidays are subject to overtime charges. Overtime charges may also apply on a normal working day where the time requested falls outside usual collection and delivery hours, for example very early in the morning or late in the evening. Any overtime charge is confirmed at the time of booking.

Waiting time is charged per additional hour at the quoted hourly rate or, if none was quoted, at the rate usual at the time. Any other additional service is charged separately.

Special cargo

Quotations cover general cargo only. Dangerous goods, out-of-gauge or over-length cargo, on-deck cargo, perishable or temperature-controlled cargo, valuable cargo, and cargo unsuitable for standard 20' or 40' containers are quoted only on request.

Compliance and sanctions

The Customer warrants that the cargo and its transportation comply with all applicable laws, including trade sanctions, embargoes and export controls of the United Nations, the European Union, the United States and any other relevant country. The Customer shall provide all information required under marine safety regulations, including SOLAS verified gross mass, and shall inform GFX of any trademark, licence or other official restriction that may affect the shipment. The Customer shall defend, indemnify and hold GFX harmless against all liability, costs and legal fees arising from any breach, and GFX has no obligation to assist in remedying such a breach.

Uncollected or abandoned cargo

If cargo is uncollected or abandoned, all freight, terminal, warehousing, customs and return or disposal costs shall be paid by the party that contracted the service. The Customer, and the shipper and consignee named on any transport document, remain jointly liable for all such costs.

Liability depends on who performs the service and under which convention or conditions it is performed.

• International carriage by air, performed by the airline

  Basis of liability

  Montreal Convention 1999, as revised. 26 SDR per kg.

• Local services performed by GFX in Thailand

  Basis of liability

  In line with the TIFFA & TAFA Standard Trading Conditions (1990 Edition), as adopted by GFX.

Delay

GFX is not liable for delay of any kind or length unless a specific delivery date has been agreed in writing on the quotation at the Customer's request. Otherwise, all transit times and delivery dates are non-binding estimates and may change without notice.

GFX reviews the performance of selected carriers each month, and uses that record when recommending a routing. Where a Customer chooses a price-focused option, GFX will advise on the risk of delay that comes with it before the booking is made. Neither the monitoring nor any advice given changes the position on delay set out above.

Charges are calculated on the greater of actual gross weight or volumetric weight, using the conversions below.

• Air freight

  Volumetric conversion

  1 m³ = 167 kg

• Sea freight

  Volumetric conversion

  1 m³ = 1,000 kg (minimum 1 m³ or 1 ton)

• Truck

  Volumetric conversion

  1 m³ = 333 kg

GFX acts as a wholesale partner. We quote to freight forwarders and overseas agents, and we do not approach the controlling party behind a partner’s shipment, meaning whoever controls the routing of that cargo. Where a local opportunity does arise from a nominated routing, it is agreed with the partner first, as set out in section 2. The rules below sit in the commercial model rather than in personal assurances, and they apply to every co-loader and every overseas agent, whatever the volume.

1. 1

   Protected accounts. A partner may register accounts as protected. GFX does not pursue a protected account.

2. 2

   We never prospect from your shipments. GFX does not use confidential co-loader or agent shipment information to find customers of its own.

3. 3

   Need-to-know data. Shipment information is anonymised unless the partner it belongs to has approved its use.

4. 4

   Intelligence, not leads. GFX shares market intelligence by lane, with the partner it concerns, and never broadcasts it. The intelligence supports the partner’s own sales development, and the partner owns the commercial pursuit.

5. 5

   No customer lists. GFX does not share customer lists, and does not offer artificial cargo swaps, guaranteed reciprocal tonnage, or unrestricted access to local commercial data, to anyone.

6. 6

   Conflicts are declared, not managed quietly. Where a possible channel conflict appears, GFX stops, declares it to the partners concerned, and agrees who owns the account before going any further.

GFX processes personal data in accordance with the Thai Personal Data Protection Act.

Our privacy notice explains what personal data GFX collects, why, who it is shared with, how long it is kept, and the rights you have. It is at www.gfxth.com/privacy.

Any claim or dispute arising under or in connection with these Terms or the Conditions is governed by Thai law and subject to the exclusive jurisdiction of the courts of Bangkok.

Questions about these terms go to network@gfxth.com. Our office is at 15th Floor, JLK Tower, 129 Sukhumvit Rd, Khlong Toei Nuea, Bangkok 10110, and office hours are Monday to Friday, 9:00 to 18:00 (ICT).